Yearly Archives: 2013

NHS under fire - recommendations for the NHS to implement some fairly basic management practices.

The news from Npower just keeps getting worse. Last week the company announced a series of job cuts and operational rationalisation. At the weekend the press reported that service levels were poor, even by utility industry standards. Then this week there was further bad news on the service front – serious issues with billing accuracy.

The Francis Report into the conduct of the Mid Staffordshire Foundation NHS Trust towards its patients was a shocking indictment of customer service at its worst, albeit in the form of patient care. Robert Francis QC said people had entered Stafford Hospital with the expectation of being well cared for and treated. Yet, many suffered

This blog appeared first on the Bradford University School of Management blog. Earlier this month the FT debated the short-term focus of MBA teaching in top management schools and the move towards less emphasis on shareholder value as the only thing that matters. It struck me that too often MBA students have a very short-term

This blog first appeared on the Bradford University School of Management blog. Next week, I am hosting the MBA Preview event at our Bradford campus, on Wednesday 10 July (there is still time to sign up if you are interested – see below for more information). We are looking at how an MBA gives you

This blog appeared first on the Bradford University School of Management blog. When should business leaders step down? I discussed this very topic recently in an interview with Chris Bond for the Yorkshire Post, following Chris Hoy’s announcement of his decision to retire from cycling. Six-time Olympic Gold medallist and general all-round cycling legend, Sir