Comments on: Saving costs increases revenue…just join the dots! https://www.marketechoes.co.uk/2014/02/saving-costs-increase-revenue-just-join-the-dots/ Connecting you to your customer Sun, 07 Feb 2016 18:14:38 +0000 hourly 1 https://wordpress.org/?v=6.4.3 By: Helen Roxburgh https://www.marketechoes.co.uk/2014/02/saving-costs-increase-revenue-just-join-the-dots/#comment-104 Tue, 07 Oct 2014 07:29:36 +0000 http://www.marketechoes.co.uk/?p=150#comment-104 Hi Julian
I am interested in your article ‘Saving costs increases revenue…’

I am currently working on a project which is partly addressing silo organisations.
I am looking for some research that helps me calculate the cost of dealing with a customer complaint, and the cost of losing a customer.

Can you help me find some research please? One of the challenges is I don’t have access to academic sites.

I hope to hear from you.

Helen.

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