Market Echoes is here to connect you to your customer - from every aspect of your business
Whatever your organisation does, it should echo the wants and needs of your customers. Not just your products and services, but also the teams, processes, culture, communication and strategies behind them, and therefore your customer
What makes us different is that everything we do - consultancy, development or training starts and finishes with the customer
Time for business schools to practise what they teach? This article appeared ...
This is the third in a series of blogs based on my ...read more >
I typically write about customer focus and service or university and business ...read more >